Website Use – Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Massage Wellbeing relationship with you in relation to this website.
The term or Massage Wellbeing or “us” or “we” refers to the owner of the website whose registered office is 2 Jarda Street Smithfield QLD 4870. Our business number is 140 253 292. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
•The content of the pages of this website is for your general information and use only. It is subject to change without notice.
•Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
•This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
•Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
•From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The prices throughout this site include GST so you can be confident of price stability. At Massage Wellbeing, we make every endeavour to maintain prices on our website. However, factors beyond our control (such as charges in foreign currency exchange rates, changes in base material costs, etc.) may vary costs and we reserve the right to amend prices accordingly.

Stock Availability
At Massage wellbeing we are constantly seeking new products and due to the rapid developments within the Massage industry some products in this website may become obsolete or discontinued during its life. In the event of this happening we apologise for the inconvenience and where possible will substitute a similar product or equal or better quality.

Freight Charges Relating to Warranty Items
Replacements of goods is free of charge however freight charges to and from the Warehouse is required to be paid by the customer.

Account Facilities
Massage Wellbeing is happy to provide account facilities to the following organisations:
•Beauty Therapists
•Massage Centres
•Hospitality Organisations
•Approved Distributors
•ALL ‘Pty Ltd’ companies, Sole Traders or Partnerships must complete an account application form. Simply write to “The Financial Controller”, P.O. Box 7981 Cairns QLD 4870.
If you are one of the above you can buy from us on a 30-day (strictly from invoice) account. The invoice will go with the goods or to your accounts payable office (you nominate).
Non Payment of monies due will be cause to discontinue supply and to commence recovery procedures.

Recovery of Monies Owed 
In the event that Massage Wellbeing needs to recover monies owed then all costs of recovering this money will be worn by the debtor.

Mail Order & Internet Purchases
For Mail Order & Internet Purchases special conditions apply:
• Goods – Aerosols, flammable, heavy and bulky items cannot be sent by post.
• Payment – via PayPal, cheque , EFT, money order or credit card (Mastercard, Visa, BPay)
• Minimum Order Value: Australian Website = $10.00
• International Orders – Please remember you may have to pay customs and importing charges at your end (if applicable). We cannot supply full customs documentation, but all parcels include required custom dockets. Should you require to return goods for any reason from outside Australia it is essential that customs documentation is included. If customs dockets are not included it can be a costly exercise to have the goods cleared by Customs and the customer must pay this charge. Failure to include customs documentation may result in long delays. Note: Massage Wellbeing cannot accept any responsibility or liability for the suitability of any product for use outside Australia, nor its compliance with local regulations.
• Freight – Various freight options and rates are given on the order page. Goods cannot be delivered to a post office box via road or air courier service.
• Missing or Damaged Goods – We have sent out hundreds of thousands of parcels via post over the last 10+ years and the number of items that have been genuinely lost is less than 0.001%. We’ve found road and air transportation equally as reliable. However it must be emphasised that our responsibility for the goods ceases when the goods are handed over to the nominated carrier. Risk on the goods passed to you when the goods leave our warehouse. Our checkout page allows you to elect to have goods insured against loss in transit at your cost – otherwise loss of goods in transit is at your own risk. All claims for missing and damaged goods in transit must be lodged with the carrier or local Post Office. If goods have been insured please contact Massage wellbeing.
• Please understand that company policy is that we do not under any circumstances issue instructions to our shippers to leave shipments unattended when no one is at the delivery location. Shippers also do not ring mobile or phone numbers to confirm deliveries. It is up to the receiver to make arrangements to be at the delivery location to receive orders, or leave authorisation for an agent to sign for them, on delivery.
• Out of Stock Items – Items under $10 are not back ordered. Please re-order once item(s) are in stock.

Secure Data
Given the nature of the internet, the Publisher cannot guarantee that any data transmissions are totally secure. Whilst the Publisher takes precautions to protect information, the Publisher does not warrant and cannot ensure the security of any information you transmit via the website. You therefore transmit to this website at your own risk. However, once the Publisher receives your transmission, the Publisher will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data, please email immediately.

Any Problems
We are proud of our standing with Customers and are keen to get any feedback, good or bad, to improve our service, products, stores – in fact any aspect of our business. So please, do not hesitate to contact us.

Wholesale or Agent Enquiries
For wholesale or agent enquiries, please refer to our contact page on the main website home page.

Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Queensland, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect. If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. The Publisher makes no representations that the content of this website complies with the laws of any country outside Australia.

Other Websites
This website may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. The Publisher should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or of any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. The Publisher is not responsible for information on, or the privacy practices of, such websites. The Publisher reserves the right to prevent third parties from linking to this website.

The Publisher may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by Franchisees or third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. The Publisher does not accept any responsibility in connection with your participation in activities conducted by any Franchisee or third party.

Given the nature of the internet, the Publisher cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems and the Publisher does not warrant that your access to this website will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this website and to the maximum extent permitted by law; the Publisher disclaims all liability for any errors, omissions and faults.

You must take your own precautions to ensure that the process which you use for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, the Publisher does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

Use of Your Information and Material
The Publisher appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of the Publisher. The Publisher may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you
Privacy Policy
The Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

Massage Wellbeing and the Publisher make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.

Massage Wellbeing and the Publisher do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, Massage Wellbeing the Publisher disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

The use of the information on this website is at your own risk. To the extent permitted by law, Massage Wellbeing and the Publisher exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, Massage Wellbeing and the Publisher limit their liability to the re-supply of the relevant information or services.

You agree to indemnify Massage Wellbeing and the Publisher and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

The Publisher may, from time to time, add or remove information, products or services from this website without notice. These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive. Reference to “website” means the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).